This process can take up to 3 business days or more. If so the refund needs to go from the IRS to the third party bank to your bank account. Or you can get 24-hour automated info by phone at: Ĭheck at Turbo Tax Visa : If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit or call us toll-free at (888) 285-4169.ĭid you have the TT fees withheld from the federal refund and then the balance sent to your bank account or debit card ? This process can take up to 3 business days or more.Ĭheck SBTPG: by logging into their website at: If so the refund needs to go from the IRS to the third party bank to the card. Please see the following FAQ article below if you entered in the wrong bank account information.ĭid you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card? To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf). Your direct deposit information will be at the bottom of your Form 1040. If so did you enter the correct routing & account number for an ACH transfer ? Here is how you can see your deposit information: If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times. Were you having the refund direct deposited to your bank account directly ? So the money should be deposited into our accounts as soon as they have sent it. The status in TurboTax will remain as "accepted."Ĭheck the IRS Where's My Refund site for the latest word on your federal tax refund, and your state government's refund lookup service for your state’s status.ĭoes this IRS "Where's My Refund" tool say your funds have actually been sent? It says, Your remaining federal and entire state refund (minus any fees you agreed to pay to TurboTax) will be deposited to your Credit Karma Money Spend account when the IRS distributes your refund (usually within 21 days from IRS acceptance). Once your return has been accepted (received) by the government, they take over the refund status update duties, since they hold the purse strings. I usually use a speakerphone so I can work on something else while waiting. Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.Then press 3 "for all other questions.".Then press 1 for "form, tax history, or payment".Instead, press 2 for "personal income tax".Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.Listen to each menu before making the selection.įirst choose your language. IRS: 80 hours 7 AM - 7 PM local time Mon-Fri If after 5 days, your bank still says they didn't receive it, you can phone the IRS to verify where they sent the funds. You can ask your bank if a direct deposit was attempted and refused. The IRS says wait up to 5 days before contacting your bank due to variations in different bank processing times/procedures. If you had no TurboTax fees, then the deposit involves only the IRS and your bank.įirst view or print your return and look at the deposit information to be sure the account and routing numbers were correct.
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